This Return and refund Policy outlines the terms and conditions for refunds related to purchases made from Pooja Pharmacy and Pharma Clinic (hereinafter referred to as “we,” “us,” or “our”) at our physical location and, if applicable, through our website http://poojapharmacy.com/ (the “Website”).
Return policy –
We have a 3 day return policy, which means you have 3 day after receiving your item to request a return.
To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT
The replacement products will be delivered by 3 to 4 days.
To start a return, you can contact us at poojapharmamkp@gmail.com.
Please note that returns will need to be sent to the following
Opposite H.P. Petrol Pump, Patel Nagar Utraula Road Mankapur Gonda Uttar Pradesh 271302
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions – poojapharmamkp@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk orders.
Exchanges – No exchange
Refund Policy –
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 to 7 business days have passed since we’ve approved your return, please contact us atpoojapharmamkp@gmail.com.
Shipping policy
At Pooja Pharmacy and Pharma Clinic, we aim to provide efficient delivery services to our customers.
Delivery Timeframe
All items purchased from our store are shipped and typically delivered,
1.Local delivery is available within Gonda, typically takes 🚛 1-2 business days.
2.Shipping via courier is available for deliveries outside our local area and delivery times will vary depending on the destination and the chosen courier service typically takes 🚛 4 to 6 days from the order placement date and time.
Possible Delays
While we strive to ensure timely delivery, please understand that occasional delays may occur due to unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions or require assistance regarding your order or delivery, please don’t hesitate to reach out to us poojapharmamkp@gmail.com, Our dedicated customer support team is here to help.